Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

dex galaxy s9 not working

(Topic created on: 15-02-2020 09:02 PM)
1424 Views
erezschwartz
Student
Options

i'm try to install samsung dex software on my laptop with windows 10 pro and can't install it, the installation was succeed but dex program doesn't work, i looked at device manager and see "samsung_android" yellow exclamation mark and no matter what i try to fix this, it's not working.
i searched this forum and not found answer to this issue.

my laptop is ASUS K54LY from 2011

 

log files:

 

https://easyupload.io/dkcjxz

 

https://easyupload.io/qh428u

 


thanks in advancedS9+.jpg

 

0 Likes
3 REPLIES 3
AndrewL
Moderator
Moderator
Options
@erezschwartz: I believe DeX for PC is only compatible with the S10 and Note 10 series. For the S9 you will need a DeX Pad or Dex Station to establish a connection. For further details, please check the link below:

https://www.samsung.com/sa_en/support/mobile-devices/galaxy-s9-s9-plus-how-do-i-to-connect-the-samsu...
0 Likes
erezschwartz
Student
Options

that's not correct, because i try to use it on another pc and it works without any problem.

the problem is only with the laptop

0 Likes
AndrewL
Moderator
Moderator
Options
Apologies for the confusion. Where did you purchase the laptop, and where are you currently based? It may be a compatibility issue, however you may also be missing the necessary drivers on your laptop. I recommend contacting Microsoft support to enquire about any essential Windows 10 drivers (such as Visual C++) which could resolve your issue.
0 Likes