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Where is the record button??? Are you insane????

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Explorer

What the hell did you do with camera???

My phone updated yesterday and record button is missing in PRO mode.

Only option for videos that you are giving us is some crappy video option without any options.

Are you insane?

 

REASON WHY I AM USING SAMSUNG S9 PLUS IS PRO MODE FOR VIDEOS!

 

I NEED TO MAKE MY VIDEOS!

I WILL LOSE MONEY OTHERWISE!

 

ARE YOU ALL RETARDED OR WHAT????

 

FIX THE PROBLEM IMMEDIATELY!!!!!!!!!!!!

I DON'T CARE WHAT ARE THE REASONS FOR SUCH AN *****IC PROBLEM, I WANT IT TO BE SOLVED IMMEDIATELY BECAUSE I PAYED FOR IT!

 

 

You have no idea how angry I am!!!!!

This is really way over the line now!!!!!!!

 

UNACCEPTABLE!!!!!!

OUTRAGEOUS!!!!!!!

9 REPLIES 9
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New Member

Of course

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Explorer

I don't know if anyone from Samsung is reading these comments, but do you realize how ridiculous and embarrassing  this is?

YOU FORGOT TO PUT RECORD BUTTON ON CAMERA!

That is the same like you forget to put a power button on the phone.

 

Did you even test the update before releasing it?

 

PRO camera is the most valuable feature of this phone. Many of us are using this phone because of that and now that feature that we payed so much dissapeared. 

 

Bwahahahaha that is so much unprofessional and embarrassing that I have no words to describe. 

Samsung should be much more serious and professional than this...

 

And also you should show more respect for your costumers! You should say something.  Let us know what are  you doing to fix this nonsense!

You are so disrespectful!

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Superuser I
Superuser I

Galaxy-S9-S9/PLEASE-BRING-BACK-RECORD-BUTTON.

 

Your not alone in this.

 

If you haven't already please use the Samsung Members App / Samsung + App to also send feedback to the relevant Samsung Department.

 

 

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.0 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

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First Poster

Yes! This is so stupid. Also, scrolling over to the video option is very cumbersome especially if you're trying to catch a quick video of something. Major flaw and I shouldn't have had a better feature on my older galaxy. 

Explorer

im going to give like for all the post about this topic, to push up the tread that Samsung should take notice. They can't just simply remove this feature, and before this, the video recording pro mode can be turn on via Voice command "Record video" yet they patched it, wondering why they disabled this on purpose?

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Explorer

@Henmaker wrote:

im going to give like for all the post about this topic, to push up the tread that Samsung should take notice. They can't just simply remove this feature, and before this, the video recording pro mode can be turn on via Voice command "Record video" yet they patched it, wondering why they disabled this on purpose?


 

 

I guess to make sure to ***** off as many people they can, and to make sure that none of us ever buy Samsung phone again. 

Nobody normal would ever do what they did!

 

I am pretty sure they will not bring it back (or even unlock camera to third party apps because they really want to make sure we can't use camera at all anymore). I think that simply because it is half a year since they did that idiocy. If they wanted they could bring it back million times already. 

 

One thing is certain, I'll never buy Samsung again, and not only phone but any other Samsung product simply becuase of the principle! You screw me once, you're done.

What is too much is too much.

 

And again, because they obviously don't have an intention to give us back PRO mode that we all paid for, I think we should start discussing alternatives for Samsung. 

 

So, which phones do you all recomend that have a PRO mode?

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Observer

I absolutely feel the same way. As an Artist this is a low blow, and it truly is an unacceptable & harmful mistake by Samsung and should've been fixed expeditiously, but hasn't, and instead has ruined moments in time I can never get back and projects that were important to my work, and has set me back tremendously. This kind of sudden and unexpected regression hits so far below the belt it is one of the most unthoughtful things Samsung has ever done and it makes me contemplate trying a different brand. I want to use a company I can trust, not one that can damage my work without warning. I have a note 9, and I enjoy the s-pen but if iphone makes a similar tool I will leave Samsung in the blink of an eye. I feel crossed by this update. I was so upset and confused. UNACCEPTABLE AF!

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Explorer

....and maybe the most irritating is the fact that they absolutely don't care what their customers are telling them. They actually even behave like thieves - steal something and disappear 🤷🏻‍♂️. 

It is also pathetic that they are so obsessed with iPhone that they will degrade its own quality just to be like them!!!

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First Poster

I have a Galaxy note 9 and pro mode recording was the whole reason why I bought this phone. If I would have known that that update was taking it away I would have never updated my phone

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