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Where do I send old galaxy phone?

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First Poster

I recently bought galaxy s9 plus with trade in option. Got the phone already. Now, I dont know how I am suppose to send the old galaxy to samsung.. please help.

2 REPLIES 2
Explorer

I'm in the same boat! Was expecting to have instructions in the box where the S9 came but nothing there. A couple of days ago got a reminder email from Samsung that they haven't yet received the old device. They had a link on the email to send a switching programme return pack, which I requested but so far haven't received nothing.

If they were better organized, having sent the S9 in such a big box, they could have included a label and intructions and use the same box to return the old phone. Lets see what happens.

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Apprentice

Youll get a bag and labels in post, mine came saturday 

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