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Videos pixelating on facebook and whatsapp

First Poster

Hi, 

Does any body know how to fix this on facebook and WhatsApp videos Pixelate? 

Video player is ok any any other apps! 

3 REPLIES 3
ChrisM Moderator
Moderator

Hi @Edwardo76.

 

Is the software on your phone up to date? Go to Apps > Settings > About device > Software update. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts.

 

Let us know how you get on.

 

First Poster

Hi tried both of those and still the same!!Screenshot_20180809-135919_WhatsApp.jpg

 

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ChrisM Moderator
Moderator

Let's try clearing the cache from each app, @Edwardo76. Have a look at this link.

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