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Unable to launch Samsung Members app

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First Poster

I have an issue with Samsung Members app. I recently got a Galaxy S9. When I start the Members app I press 'Next' on the initial set up. I am then greeted with the message:

 

'Your service country may change along with related content in the Samsung Members app. This will overwrite previous information'.

 

After tapping OK I then get the error message:

 

'Server response error

Server error. Try again later. Status : 400 Error : 4047 Message : Samsung Members Authentication is required'

 

I have tried to launch the app when connected to wifi and 4G but get the same error. I have tried clearing Cache and Data and even uninstalling and reinstalling the app but I can not get it to work.

Any help would be greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
CarlH Moderator
Moderator

Have you tried a Soft Reset, @rew82? This doesn't delete anythign from your phone, it fixes any minor isues that may be occurring. To do this, hold the 'Power' button and the 'Volume Down' button, both together for ten sedconds and your phone will restart. Let me know if this fixes the issue. 

14 REPLIES 14
ChrisM Moderator
Moderator

Hi @rew82.

 

Are you still having this problem when logging in to the Samsung Members app?

First Poster

Yes, still not able to launch the app, I've also tried removing my Samsung account from the phone and trying to launch the app. Weirdly it says that the app is not avaliable in my country, I live in the UK!?

 

My wife also got an S9 at the same time as me and hers doesn't launch either, same error that I get. Not sure what's going on.

ChrisM Moderator
Moderator

Where did you buy the phones, @rew82?

First Poster

Direct from Samsung

CarlH Moderator
Moderator

Have you tried a Soft Reset, @rew82? This doesn't delete anythign from your phone, it fixes any minor isues that may be occurring. To do this, hold the 'Power' button and the 'Volume Down' button, both together for ten sedconds and your phone will restart. Let me know if this fixes the issue. 

First Poster
This worked for me @CarlH
Thank you
Observer

it doesnt work for me i restarted my s10+ and it still says not availible in my country and i live in the uk

First Poster

I am having the same problem trying to use samsung members since upgrading to an S10+ in the UK. Has anyone one found a solution for this yet? Sumsung members is supported in UK and worked on my previous galaxy phone.

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New Member

This is exactly what is happening to me, I even factory reset my phone, nothing, galaxy s10 plus  

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