What everyone forgets, is that if you have added a work email account it will likely have the permission of "Device Administrator", which means your work policy will OVERRIDE all and every lock setting on your device according to your work policy.
Android doesn't show this in it's settings, which can be very confusing.
There is no workaround.
This is often the reason why Smart lock, for trusted location, trusted device, or trusted face, does NOT work as expected.
Great that it worked for you. It sucks though, not to have your work email. But maybe you still can access it through Webmail in the browser, where hopefully it won't require Device Administrator permission.
Ya, I will use webmail. I'd rather have smart lock working. Seems like something samsung or google could fix but it's great to finally have a fix for that kooky problem.
Nope, no work email address here, that is not it. Nobody knows why this does not work properly. I wonder if it is only on Samsung or all Android devices, perhaps the other have the same problem.
my phone is new few months old, now now recognizing my home, car or other locations, I h as very to use finger scan, I thought it was me, but I see this is problematic issue with m as my people.
I was having the same issues until I found this: https://www.guidingtech.com/smart-lock-android-not-working/ . The first step solved it - manually dragging the location pin in google maps instead of using my maps-registered home location. Once I did this it worked. You'll know you've done it right if you have latitude & longitude showing in the location.