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Samsung s8 plus heating problem- SM-G955F

(Topic created on: 05-05-2019 08:48 AM)
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S8Plus4
Student

‎05-05-2019 08:48 AM

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Have being using samsungs8 s8 plus. There was no issue for year but after downloading a video phone is heating. This mainly happens when phone is restart even while browsing. Tried factory reset still facing same issue. I even tried using phone in safe mode and deleting all third party apps but when I restart the phone it heats. When I started phone in recovery mode it's giving error 'fail to open recovery_cause'. Not sure what it means. Is anyone facing same issue or any suggestions?
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BandOfBrothers
Samsung Members Star ★★

‎06-05-2019 05:31 AM

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Downloading a video shouldn't be causing the phone to heat up.

 

Is it uncomfortable to hold ?

 

As your concerned I'd suggest to use a Samsung Experience Store or Samsung Service Centre to have a diagnostic test on the phone @S8Plus4 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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