07-05-2019 07:38 PM
Hi all. Looking for a possible solution/answer to my problem.
Today I had a data usage warning appear. It turns out that that in less than 1 day my email had used just over 20gb of mobile date, 35% battery and 11 hrs running in the background.
Anybody else had a similar problem?
I have a 30gb monthly allowance, which I very rarely use more than 10.
Solved! Go to Solution.
07-05-2019 08:00 PM
07-05-2019 08:07 PM
Hi
Yes. My Samsung s9 has done the same thing. The Samsung email app has used up 2gb data in one day and has reduced my battery down to 25%. I now have no data allowance for the rest of the month.
07-05-2019 08:15 PM
Thanks for your reply Andrew, but tell me, with sync account turned off how am I supposed to get my emails without switching sync back on.
07-05-2019 08:21 PM
07-05-2019 08:26 PM
07-05-2019 09:02 PM
These fixes all sound a bit extreme to me as the Samsung email app had been working perfectly for the last 4 months. Any idea as to the reason why it is suddenly using up masses of data? Has there been a recent software update for example??
13-05-2019 11:17 AM
This is addressing the symptom and not the cause. All my data has been used up suddenly with the same issue. Samsung must've changed something as we can't all be having the same issue if there wasn't a Samsung change.
05-06-2019 03:54 PM
Suggestion #2 doesn't work because the email app isnt available in the sleeping apps.
28-07-2019 10:35 PM
I believe it's the las update in Jun 20,i have the same issue