We have a dedicated, personalised service for our UK and Ireland S9|S9+; Note9; Tab S4 and Galaxy Watch users:
I spent a bit of time with the Samsung Stars team to find out more about them and what they do.
I sat in with Stars team member Dan whilst he was on a call with a first-time Samsung caller who was experiencing an issue with her S9. Dan took her through key troubleshooting steps; remotely accessed her phone to quickly back up her photos, texts and WhatsApp stuff, and updated her phone's software; advised and set up a courier collection for her phone when all troubleshooting had been exhausted; and offered to give her a follow-up call when she’d got her phone back from the Service Centre to see how it’d all gone.
Throughout, he made her (and me!) laugh with his wit and sparkling personality.
Dan’s just one of our amazing Samsung Stars.
What they offer:
You can reach the Stars team on 0330 726 9000 (UK) or 01 903 6099 (Ireland), Monday-Sunday 8am to 10pm.
Say "Hello!" to the Community in The Introduce Yourself Thread.
There is only problem; that all the techs I have spoken to cannot roll back the operating system to Oreo. THE CUSTOMER IS STUCK WITH THIS ELEMENTARY PLAY PHONE WHICH HAS HAD COMPONENTS REMOVED AND CHANGED.