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SAMSUNG apps does not work on my S9+

Apprentice

Hi.

I bought recently an S9+ and I noticed that SAMSUNG apps like ( SAMSUNG pass, SAMSUNG pay, SAMSUNG Health, and Secure folder) does not work . The phone is not rooted and Knox is not tripped x0x. 

I try to wipe data and update the android version to 9.0 but the problem is not solved. 

 

Can anyone help me please. 

SmartSelect_20190630-200009_Settings.jpg

 

Screenshot_20190630-200037_DeviceKeystring.jpg

 

SmartSelect_20190630-200706_Secure Folder.jpg

 

SmartSelect_20190630-200827_Samsung Pass.jpg

 

5 REPLIES 5
Superuser I
Superuser I

@SofianeLost 

 

Who supplied the phone to you  ?

 

i.e.

 

Was it.......

 

Samsung.

 

Was it a 3rd party.

 

Part of a mobile phone contract.

 

Imported.

 

Private sale.

 

A Samsung Experience Store or Samsung Service Centre can certainly take a look for you.

 

Also if you put the phone in Safe Mode which disables your downloaded apps does this make a difference or not.

 

Or take it back to the source of purchase and ask for a replacement 

 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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Apprentice

Hi.

Unfortunately I bought it from a 3rd party and I can't ask for replacement .

I try to put the phone in safe mode but same problem .

Superuser I
Superuser I

Then I'd suggest to follow my advice to seek help from a Samsung Experience Store or Samsung Service Centre or ask.for a refund @SofianeLost 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Apprentice

Thank you .

DannyT Moderator
Moderator

You'll be able to find your closest Support Centre here.


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