Have spent ages on the phone to them and it's good to hear that finally they have acknowledged there is a problem. Am surprised it has not made it into main stream media, as usually if it's a headline story they will work fast to rectify the issue... They are advertising the new phone like crazy so a negative headline would get them to fix it quickly. Have reported it to the BBC WhatsApp number and urge others to do the same. The more it's reported the more likely it will be headline news meaning Samsung will suddenly work quicker to solve the issue.
Just got this reply from Samsung from my error report
No actually it doesn't help at all!!
I've had 3 phones that have all had the same problem from minute 1
If I believe that cleaning the SIM, clearing the cache blah blah was going to help I'd be believing in fairies at the bottom of my garden too!!
How the heck when there's reports all over the world, we are being told in many messages that Samsung are aware and now working on fix!!
India are starting legal action! Americans are in meltdown
Someone on the American forums is hinting that it may be a microphone problem!!
Can somebody from Samsung seriously send me that load of old tosh!!
Tried this but they just keep fobbing you from one department to another. From tech support to the Samsung branded stores... These stores claim they are franchised stores and you have to go back to the online team as the stores have nothing to do with Samsung. Speak to online team they deny there is an issue...they have said they will replace phone but need my phone for 2 weeks before they send out another set... Completely useless customer service. In general the UK team could not give a ***** about the customers...have emailed everyone I can think of at Samsung... No one bothers to reply. Only way they will do something is if they are exposes to media
can someone give me some information about this latest update please? The last one I had was the "improved call stability" one on 12th april. It sounds as though this latest one doesn't fix the problem either :(