Nice to know that I’m not alone in suffering this but it does seem that the last update did indeed fix the problem for the majority. The problem is that those of us left now become a small voice of dissatisfaction rather than a large one – hence this thread has now gone somewhat quiet and we lose the power of momentum.
For those of us left the issue becomes increasingly frustrating as it’s become apparent to me that those services closer to Samsung’s customer base (Samsung Shop, Service Providers, Vendors and even Samsung’s own Tech support) appear to be either unaware of the issue or powerless to do much about it (other than swopping out devices) – indeed many of them seemed to have S9 or S9+ phones themselves and claimed never to have had a problem.
The diagnosis checks that were run on my phone via what I assume was a PC out back in the Oxford Street shop look to be merely frequency band checks, CPU, memory usage, etc. – all passed.
I wasn’t prepared to pay the potential £25 fee for the Samsung shop to dismantle the phone as I strongly suspect that they wouldn’t be able to find anything wrong by simply visually checking the internal components of the device.
I have an engineering/scientific background (BSc 1st class Hons in Media Technology) so I tend not to buy into speculation but would prefer to try to eliminate possible causes. I’ve tried my best to eliminate factors from my usage of the device that could be causing issues and some of the suggestions here on this forum before I returned the phone to where I bought it, for it to be sent off for further diagnosis.
So now that the phone has been returned, all I can do now is wait to see what the outcome will be. I think I now have to go through the process of the phone undergoing diagnosis and possible repair before the vendor will consider a replacement of refund.
I will report back any outcome or findings.
