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S9 speaker phone cutting out on call

Voyager

But why so nervous? The phone is one, doesnt matter if Italian French or Indian! The fix is one and is in distribution now not at the same time in the world. In UK I'm sure it will be out soon

Navigator

Screenshot_20180501-211319_Samsung Members.jpg

 

Received this 2 days ago .....no FIX AVAILABLE YET 

Highlighted
Pathfinder

Ok if you know what you know..

Explorer

@Kezuk999 wrote:

Screenshot_20180501-211319_Samsung Members.jpg

 

Received this 2 days ago .....no FIX AVAILABLE YET 


Have a little patience buddy, we have been following this thread and issue for more than a month and nobody is more frustrated than us and when we are saying finally there is a fix then THERE IS A FIX and it is coming to you soon. 

Apprentice
do not worry, read the forum, it's only a matter of days. we are all in the same *****, share the real good news!
Navigator

The update G965FXXU1ARD4/G965FOXM1ARCA/G965FXXU1ARD6/G965FXXU1ARD4 is available only for Spain and Italy (open market devices) and Ireland (Vodafone) for the moment. In few days it will be available for all the other countries!

This is the changelog:

 

Build Number : G965FXXU1ARD4
Android version : Oreo(Android 8.0.0)
Release Date : 2018-04-30
· Call stability has been improved.
· The quality of Wallpaper has been improved.
Navigator

@Div wrote:

Screenshot_20180502-043513_Samsung Internet.jpg

 

We are discussing this...please have a little patience..


 

 

Can confirm that I've made several calls today with no call drops or silent gaps. All good so far! 

Navigator

@Kezuk999 wrote:

Screenshot_20180501-211319_Samsung Members.jpg

 

Received this 2 days ago .....no FIX AVAILABLE YET 

 

 

*****!!! I got the exact same message on Facebook last night and received the update this morning. Calm the ***** down! 


 

Navigator

SUMMARY OF COUNTRIES AND PROVIDERS THAT REPORTED THIS ISSUE: SAMSUNG GALAXY S9 – INTERMITTENT SILENCE DURING CALLS THEN AUDIO COMES BACK. BASED ON REPORTS THIS AFFECTS MODELS :  SM-G960F & SM-G965F with Chipset Exynos 9810.

 

AS EXPLAINED IN PREVIOUS POSTS, THE FIX IS ROLLING OUT –
As at 2nd May 2018 this firmware upgrade has reached Spain, Italy and Ireland.

 S9+:  G965FXXU1ARD4/G965FOXM1ARCA/G965FXXU1ARD6/G965FXXU1ARD4

S9:    ??? (Let us know)

 

Please TESTwhen you get this update and confirm it is fixed for your country.

 

4 to 20 second  SILENCES REPORTED WHEN USING SIM CARDS FROM THESE PROVIDERS:

- Australia (Woolworths; Aldimobile; Lycamobile with VOLTE off; Telechoice; Vodafone with VOLTE on; Telstra (some areas like Newcastle and Central Coast NSW))

- Belgium (Proximus)

- Bulgaria (Telenor; MTel/A1)

- Croatia (VIP, Tomato, T-Mobile)

- Egypt (Saudi Provider)

- France (Orange; SFR; Free Mobile)

- Germany (?)

- Greece (Vodafone)

- Hungary (Telekom; Vodafone)

- India (Airtel; Idea; Jio; Vodafone-missing calls)

- Ireland (Eir; EE (UK Visitor?); Vodafone-up to 30 seconds silence)

- Israel (Suing Samsung

- Italy (Windtre; TIM; Vodafone; H3G)

- Jordan (Zain)

- Lithuania (Vodafone)

- Malaysia (Maxis, Digi)

- NZ (Spark)

- Poland (TMobile; PLAY brand - no VOLTE)

- Portugal (Vodafone)

- Qatar (Ooredoo)

- Romania (Vodafone; Digi)

- Russia (Beeline)

- Saudi Arabia (Saudi Telecom Company STC, Mobily)

- Serbia (MTS, Telenor)

- Slovakia (Orange)

- South Africa (Vodacom)

- Spain (Yoigo; Vodafone; Movistar)

- Sweden (Comviq; Telia - VOLTE off-silences/VOLTE on–drops calls)

- Tunisia (Tunisie Telecom)

- Turkey (Turkcell)

- UK (EE; H3G, Sky; Vodafone; Three; O2 - S9&S9+)

- USA (T-Mobile) using European Model (SM-G960F/DS)

 

NO SILENCE DURING CALLS SO FAR:

- Australia (Telstra SIM – Perth Area; Vodafone – some areas)

- USA (MetroPCS) - different chipset/network protocols?

 

CALLS DROPPING / MISSED CALLS, MISSED SMSs

- UK (Virgin Mobile - missed calls)

- USA (Sprint; T-Mobile) - check phone models - possibly bought in Asia/Europe.

- Montenegro (T-Mobile) S9+ duos, European model not USA model - Missing Calls (not Silences)

Voyager
One user from UK useda VPN to get the update from ireland. He also shared the screenshot here..so samsung seems to have fixed things..
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