When I put my call on speakerphone I can hear the person all the time but they cannot hear me and when I do talk it sounds like I am under water. This has happened since I got the phone two weeks ago
I am in Australia, same issue as everyone,went to the store, they reinstalled the issue, suggested to me to turn of Volte, which actually was already off from the provider side, what surprized me that the service executive refused to accept that this is a known issue, aslo when i showed him this thread, he said that we can't believe anything and everything that is on the internet...he suggested me that i come back if the problem persists after he re isntalled the OS. Sad part is that i knew that the issue wont be resolved and it still has not..
KrzysiekK (Samsung Mod):
"I confirm that the problem is known. Diagnostics and preparation of patches are currently underway."
"The date the patch will be released is not yet known. If I have any new information I will let you know."
Today, 4 weeks after my initial purchase of an S9, Harvey Norman's Samsung Franchisee in Perth, Australia agreed to exchange my phone for the second time. This time I took a navy blue one (on the off chance I have the same experience as another affected user who went through three black phones then a blue one that SEEMED better). Not holding my breath. I hope that Samsung really do find a fix as indicated by someone today. The closest I have found to a fix so far was swapping to a provider for a few days(Telstra instead of AldiMobile) who could turn on VOLTE. That SEEMED to stop the silent spots but the sound in 3G only zones got worse. I now have another 14 days of exchange warranty on this 3rd S9 but if no solution I will negotiate to exchange the S9 for a Note8 instead. At least I think I can still record calls on that phone (for now).