I am in Australia, Have replaced SIM, Replaced Handset, Reset Phone, Turned off 3G and every other fault finding process Samsung could think of and still problem of Call silence periods during conversations occurs.
Snapdragon Exynos powered Handset
I think it's time for a refund and another phone, also, whoever mentioned going onto Twitter to complain might be onto something, I don't have Twitter, and nor do I want it, but if it helps, great.
Another potential to make Samsung address this issue, mention this issue to an apple fanboy/forums. Once apples starts making jokes about Samsung's new flagship, I'm sure they would look into the issue.
Overall, disappointed by the issue and frustrated by the lack of support/acknowledgement.
hi all, just wow on the amount of replies in this thread, its a shame but thats proving one point here which is... how much samsung cares abt its customers... i am givin up on this, one more day and headin to the shop on saturday and gonna get a pixel 2 xl, yes..not the same screen quality etc, but the phone works and at least is gettin software updates... seems like project treble for samsung means absolutely f... all
Please go through the below refernce mail. I have already escalated the issue - and as already informed that I got my 7th handset replacement after this shoot up. The current s9+ is also having the same issue. Now I am planning to go and fight for the replacement/refund for my current handset also. Will update soon.
Note: Firmware updated, Reset done, Tested s9+ with various premium networks, All mazor and minor remidial actions taken by me and service centre but the problem is not gone! Finger crossed
Mail for your reference -
I'm in the process of returning my phone for a replacement . Interestingly, when I was nearing the end of the call to customer services the sound dropped. I have a tiny hope that the new phone will be okay. All the hassle to return phone and wait for a replacement is ridiculous after paying so much for the phone especially when they have high street shops!