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S9 notification not working on home screen

Apprentice

The badge notification dont work.
For example if you get a notification on whats app it will show 10 in red on the app. But when you go in the whats app and out again the 10 in red goes away.

The 10 in red should stay in the app Until you have read it.

16 REPLIES 16
TracyR Moderator
Moderator

Hey @Hp5

 

Is WhatsApp the only app that this happens with? 

 

:womanhappy:

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Pathfinder

Does it with most tbh,

Say for example gmail. Shows 123 number, go in gmail, come out, number gone. But on next email will show 123 again

Apprentice

Yes with all the app

AntS Moderator
Moderator

@Hp5 and @SithLord: Thanks! Is all of the software/apps the latest versions? And has this been happening since you got your phones or has it only just started to happen?


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Apprentice

It's happening since I got the phone.

 

All the apps are up to date

 

And I have the latest software

AntS Moderator
Moderator

Thanks @Hp5. Are you able to send a report to our software guys using the Members app so that they can take a deeper look at what's going on? Within 15 minutes of it happening, open Samsung Members app > select Support > Send Feedback > Error Reports > Application > tick Send System Log Data, and attach a description of the problem.


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Apprentice

When I see the badge notification then i go in and come out it goes. Then where do I go to get the report.

 

Then where do I go to send the report to you 

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Apprentice
 
Apprentice

When I see the badge notification then i go in and come out it goes. Then where do I go to get the report.

 

Then where do I go to send the report to you 

 

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