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S9 clear view not working

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First Poster

Hi 

Ever since I received a software update last night my phone no longer recognises the official clear view case that has worked for months, I have restarted it several times but still no joy. Does anyone have any ideas?

 

Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions
First Poster

Hi 

 

I got it working by turning off the phone for 5 mins.

 

Thank for replying 

6 REPLIES
Superuser I
Superuser I

Can you try your case on another Samsung phone as a process of elimination. 

Are the preference settings in your phone regarding the case available to see etc if relevant. 

 

 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Hi 

 

I got it working by turning off the phone for 5 mins.

 

Thank for replying 

Apprentice

Same case, but solution not worked for me :(

Apprentice

Go into settings,

Lock screen,

Always on, 

Display Mode - Show always

 

New Member

a same problem to me. My S9 do not recognize genuine clear view cover after update on android pie. Cover  properly working on oreo, checked on my wife's phone.

New Member
Same problem with note 9 with pie :(
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