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S9+ changed pattern by itself!

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First Poster

Today, my phone decided to change my unlock pattern by itself. By googling I found that some users solved this by restarting their phone. For me, no matter how many times I restarted, the pattern was not accepted. The unlock feature at https://findmymobile.samsung.com/ did not work, as it had apparently not been set up before.

 

I then chatted with Samsung support, that:

  • Suggested that I had entered the incorrect pattern even though I mentioned I use this daily (so, calling me a liar)
  • Suggested that I had changed a setting that only allowed one attempt when I mentioned that suddenly, I got a 30 second timer each time I entered the pattern and it wasn't accepted. Even though I mentioned several times that I always, and as late as today, always got the "3 attempts" information whenever I missed a key point of the pattern
  • Suggested that the ONLY solution was to send my phone for SERVICE, which I would have to pay for myself.

Samsung support did not suggest that:

  • I go to https://findmymobile.samsung.com/ and then choose "backup" and:
    • Restart my phone while I held down POWER BUTTON + BIXBY BUTTON + VOLUME UP to get into recovery and WIPE my DATA (I.e: Factory reset), and that..
    • ..I then would have the option when setting up my phone again to actually use the newly made backup.

Instead, I could only use a backup that was three months old as that was apparently the last backup that was made. 

 

When I later chatted with support again to ask WHY I was never presented with this SIMPLE and VALID solution to a problem caused by their product from the start, I was met with excuses like "Because factory reset can break your phone" (No, then why is it an option in the regular settings of the phone?) and "If you used the backup feature, it wouldn't have helped as your phone would be locked again" (No, I'm using my phone with the three month old backup right now!).

 

I just wanted to share this, in case someone else runs into Samsung's "Pattern change bug" like I did. I've seen hundreds of people on the internet with this issue, and after my run-in with support, it just feels like they don't want you to know the solution, so their service centers can run a similar scam as Apple does: Namely overcharge you for service. 

1 ACCEPTED SOLUTION

Accepted Solutions
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Just Browsing

Just a heads up, chat support instructed me how to reboot without using the password (just need to keep volume down pressed while pressing power button). After that the phone started to accept the pattern once again.

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28 REPLIES 28
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New Member

same thing is happening to me 
i have no idea what to do

 

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First Poster

mine s5 neo first time when password pattern not correct shows . but i KNOW correct. i pull out battery, and insert sim card. power on. and perfecto. i can lock phone without 30min waiting till end time, and pattern accept is ok. and yeah i did wipe cache partition in recovery menu!! i dont known why it happen to me!!!!!

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First Poster

I am also facing the same problem on my s8+ now. All of a sudden it stopped accepting my pattern. It kind of reset patterns across all my apps as well. None of the payment apps are accepting my unlock pattern.

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Just Browsing

Same thing here with my S8. It seems to have changed right after a big system update.

 

It was accepting only fingerprint after that, but right now it is saying I need to use the pattern for security reasons - and of course it is not accepting the one I have been using for years.

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Just Browsing
I have been trying the Find My Mobile solution but the phone isn't even allowing me to restart it without the pattern. I think I will just need to wait until battery is over.
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Moderator
Moderator

This is not the expected @SabrinaIamamoto and I suggest performing a Factory Reset to try to fix this, as you are unable to Soft Reset the phone. You can find how to do this here: https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...  You will also find how to back up the data before resetting the phone. If you are unsure on how to do this, you can take your S8 to one of our Support Centres. Find your nearest one from: https://www.samsung.com/uk/support/service-centre/

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Just Browsing

I wanted to perform a Factory Reset to bypass it, but I am not allowed to restart the phone - it keeps on asking for the pattern even for this.

 

I am not so sure I had a Samsung account set. I am using Find My Mobile only with my Google account, so I can't unlock it remotely to perform any setting.

 

Right now I'm locked up without being able to use my phone (can only open the camera without the pattern) and out of options to solve it :(

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Moderator
Moderator

Do you have any of our Support Centre nearby?

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Just Browsing

Yes. I will try to contact them. Was hoping to find a solution I could do by myself.

 

Thanks!

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