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Thanks for all your support, I sent the files. But, as you can see, in a few days we got at least four different customers reporting the same issue. So, in order to reproduce the issue, the developers can get some led covers and install them in a phone running android pie.
In order to be able to determine the cause of the problem and to repair it, the users must report an error via Samsung Member with log files attached, and ensure that they provide a detailed description of the problem encountered, as well as the information that the Led Icon Editor is activated.
In case you've forgot to attach the log files, please do, so we can find the issue that causes this error
Bruce, I understand, but the issue is reproducible. Many cases were reported here. It's not an isolated case.
Steps to reproduce the issue:
1 - Install a led cover on a Samsung S9 Phone running Android 8
2 - Make sure that the led cover works.
3 - Update to pie
4 - Led Cover won't work anymore.
I'm a software developer, and I can tell you for sure that based on this thread your developers don't need any additional information because the issue is being caused by the stock Android version that you're distributing, so no settings were modified.
Comparing the led cover related settings state on Android 8 versus the same settings on Android 9 should give them some clues. The issue is not the cover that's perfectly clear.
Updated today to Android Pie on my Samsung S8 and i am having the same issue, the led cover is'nt working anymore.
I also checked if the LED Indicator was on, and it was of course already on, because i was using the LED cover before the update.
So i hope you will find a quick solution for this!
And yes, please reproduce this just by updating an updating a Samsung S8 or S9!
And looking with google on a lot of forums and its reported everywhere:
So please look into this !