This morning, suddenly, my S9 screen went from working as normal, to being a distorted/misaligned (the top part of screen is at the bottom, and where you make contact registers as higher on the screen), and a green, flickering mess. I have tried restarting, the colour test by pressing *#0*# and nothing is working. It updated last week, and seemed ok apart from battery draining much quicker than usual. I've managed to open in safe mode, but does the same. It is about 15 months old. Any suggestions at all please?
Hey @MrsGaz11 ,
as the issue persist after a Soft Reset and whilst the phone is performing in Safe Mode, the best way to get this looked at it will be taking the phone to one of our Authorised Support Centres to be inspected by one of our engineers. Find your local one by following this link: https://www.samsung.com/uk/support/service-centre/
Thanks TessM, I will look at the closest one to us.
Would this still be the case as it is now not working at all, despite being charged, it is showing no signs of life. We have attached to a charger, and it is completely dead.
Many thanks for your reply.
Hey @MrsGaz11! Yes, this would still be the case. A Samsung engineer will be happy to have a look at your device, repair it and give it back to you up and running
Yes been through it all with samsung wed chat soft reset safe mode hard reset clear cashe and factory reset screen is still the same booked an appointment on Monday with in store Samsung customer service so we will see what they can do