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S9 Plus Mobile HDR not enabled & Black crush

Explorer

Wow I just tried it with a hdr video I have and your actually 100% right...I don't get why Samsung have done this :s let's just hope they sort this out on next update.

Explorer
Indeed. I just hope it'll be a simple update to fix it.
I know the phone isn't released yet, and I have it because I pre-ordered. Hopefully soon after their official release date and update can be released to fix it if that is the case. I have also sent off another feedback via Samsung Members app because Samsung have not yet gotten back to me.
Apprentice

I have the same problem, screen is flickering when watching HDR videos on youtube. As if HDR gets on and off... I have the German Exynos 9+ bought from Samsung online. hope they fix it soon

Explorer

@まじ卍wrote:

I have the same problem, screen is flickering when watching HDR videos on youtube. As if HDR gets on and off... I have the German Exynos 9+ bought from Samsung online. hope they fix it soon


Hey, 

 

Have you installed the March OTA update via Settings>Software Update? Is it available where you are? Once I installed that, the YouTube flickering stopped. There wasn't a YouTube app update at that time although an YT update has been released since then, but that hasn't made any difference to HDR itself.

 

Have you also tried the native video player? I would recommend you raise this too via the Samsung Members app. So they know its affecting us exynos users. 

 

KR

Riyaz 

CarlH Moderator
Moderator

Thanks for sharing your feedback about your experience with Mobile HDR. We’re keen to understand what’s going on with you and would really appreciate your support to do this. Could you make sure your phone is on the latest software and send us an Error log through Samsung Members App within 15 mins of replicating the behaviour? Then head to Samsung Members App > Support > Send Feedback > Error Report. 

Explorer

@CarlHwrote:

Thanks for sharing your feedback about your experience with Mobile HDR. We’re keen to understand what’s going on with you and would really appreciate your support to do this. Could you make sure your phone is on the latest software and send us an Error log through Samsung Members App within 15 mins of replicating the behaviour? Then head to Samsung Members App > Support > Send Feedback > Error Report. 


Hi,

 

I've got the latest version OS (March update). It's not whether or not I can replicate the issue, the issue is persistent whenever a HDR video is played. I've already included photos of comparison between my S8 and S9+ within this thread. Your colleagues over the phone have supposedly escalated this, since your first line support were unable to help even when remoting into my phone. I've sent the error report with the same photos comparing the two devices.

 

Thanks,

 

Riyaz

 

Screenshot_20180321-202705_Software update.jpg

 

Apprentice

I have the March OTA and still experiencing the flickering issue in YouTube. It seems to be related to the auto brightness sensor. It is slightly mitigated when enabling video enhancer but is still there.

Apprentice

I have the March OTA and still experiencing flickering in YouTube. Seems to be related to auto brightness and more prominent when video enhancer is off.

Explorer

More links to the issue:

 

https://www.reddit.com/r/GalaxyS9/comments/86jbwz/s9_black_crush/

 

https://forums.androidcentral.com/samsung-galaxy-s9-s9-plus/875471-galaxy-s9-plus-black-crush-gradie...

 

http://piunikaweb.com/2018/03/19/galaxy-s9-camera-and-display-have-major-issues/

 

As you can see, I'm not the only one and there's plenty of evidence that there's something wrong with the screen or a software issue.

 

 

Apprentice

I've been searching around the same issue with the flickering and HDR content and I found this forum. I just bought the unlocked snapdragon 845 s9 plus 2 days ago and I get similar issues. Also at night when I remove auto brightness and lower it manually to 0, and then open the youtube app, it goes max brightness beyond ridiculousness. Never had a phone like that. My s7 edge doesn't even do that. Please fix!

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