When talking on Bluetooth or using the handsfree earpiece the person on the other end cannot hear me. They complain that it's choppy or muffled. Verizon customer service is a joke and always ask for a factory reset. This is my second device and still the same problem. I called Samsung, they want me to send the phone in for repair and be without a phone. When I can, it's Apple time. Anyone else having the same problem?