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S9 Muffled when using Bluetooth and handsfree earpiece

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Apprentice

When talking on Bluetooth or using the handsfree earpiece the person on the other end cannot hear me. They complain that it's choppy or muffled. Verizon customer service is a joke and always ask for a factory reset. This is my second device and still the same problem. I called Samsung, they want me to send the phone in for repair and be without a phone. When I can, it's Apple time.  Anyone else having the same problem?

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