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S9 Lock screen password keypad shows when Phone rings - Have to unlock to see who is ringing -how do i get rid

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First Poster

Hello

 

When i get an incoming call the Lock screen keypad to unlock the phone shows over the top of the Incoming call and i am unable to answer the phone unless i unlock the phone first 

 

many thanks

6 REPLIES 6
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First Poster

Have the same issue. Really annoying. Hope someone can help.

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New Member

Same here on S8+

This is happening after the latest software update. 

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New Member

Same here. Can't dismiss alarm or answer calls without unlocking phone. I've changed the keyboard app, changed the screen lock type, and nothing works. Please help! And the keyboard shows on the easy screen turn on option too!!! 

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First Poster

This is happening to me aswell

Moderator
Moderator
@jackalg1: As a workaround you can open the Phone app > Tap the 3 dots in the top right > Settings > Answering and Ending Calls > Press Volume Up to Answer Calls. Not ideal I know, but will bypass the need to unlock the phone first.
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First Poster

Has anyone found a fix for this. Its really becoming annoying

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