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S9+ HDR not enabled & Black Crush

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Apologies, I had to start a new topic because Samsung kept on 'rejecting' any updates on the previous post. Even when i removed the text within the post.

 

I've purchased the S9+ and recieved this on Friday (09/10/2018) as I've preordered. I've noticed that HDR videos that I have on either the Micro SD card or copied to internal storage DO NOT playback the videos in HDR via the native video player. I have the S8 too and it is able to do so.

Obviously 3rd party apps like Youtube may need to release an update before HDR works there so that's understandable, but for the S9+ not to have this out of the box for the native video player is disappointing.

These clips are short 30 seconds recording on the Xbox One X and are full 4K HDR (Tomb Raider, Horizon 3 or Destinty 2 clips), and they play as they should on the S8 with 'HDR' showing when playing. However, on the S9+ it shows 'HDR' in bold near the title when the video plays, without the actual HDR enabled.

 

S8 (top), S9+ (bottom)

 

HDR Comparison s8 and s9 plus

I've contacted Samsung, they've taken my details, serial number and IMEI number. They said they'll get back to me this week.

I have the UK version, Exynos, unlocked. Just a heads up to everyone.

Riyaz

[Edit: I have chased Samsung and they called me back today (14/03/2018). They have escalated to their Product Support team as their Chat Team was unable to help and their other frontline support. They mentioned that they don't know when that team will get back to me as it's the first time anyone has raised it. I guess many people can't tell the difference and think HDR is working or it's actually working for them out of the box.]

[Edit: 27/03/2018 - I do have colour grading issues, I was watching a HDR video at 1440p by Digital Foundry on YouTube and I can definitely see a sort of grainy presentation of dark and black areas of the screen. Black Crush is definitely present. Plenty of stuff on reddit and android central]

 

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AntS Moderator
Moderator

Hi @Riyaz. :robothappy:

 

The multiple edits in a relatively short space of time apparently tripped the board's spam filter, and so put your original post (and thread) in the spam quarantine. I've fished it back out for you.

 

I've also closed this thread for you guys to keep this topic in one place for you. For anyone looking for it, Riyaz's original thread is here.


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