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Replacing the S9+

First Poster

I have contacted Samsung to replace the S9+ which arrived faulty. They said on Monday the replacement would arrive on Tuesday between 9-18. At 18 I had to find out they were actually out of stock, but as of 18:00, Tuesday, phones are back in stock and I would receive it today-Wednesday. It is now almost 10:00, Wednesday morning, no email have I received from customer relations since Monday as to what is happening, why is my faulty device not being replaced, no communication whatsoever. A ticket today has allegedly been raised for a manager to call me back. This is what you call Samsung exeprience?? this "experience" has completely ruined my excitement about the new phone; it is an absolute joke, appalling, disgusting. At this point I just need the faulty phone to be collected and my money refunded. Enough is enough.

LiamH Moderator

Hi @zsoke


Please send @AntS a private message. We'll need to confirm a couple of details so we can advise further on this one.





First Poster

I don`t see an option to send a private message neither to you, nor to that person.

AntS Moderator

Hi @zsoke. :robothappy:


If you click on my profile here there should be an option to send me a message. If you send me your name, contact phone number, and (if possible) your customer reference number, I'll be able to check into what's going on for you. 


 Say "Hello!" to the Community in The Introduce Yourself Thread.

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