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Problem with photo Gallery

First Poster

When i open a photo in the gallery it initailly opens in the usual edit screen with a white surround, then will suddenly change to the view screen, black surround, and start pulsing or slowly cutting in and out/flashing.

Has anyone else had the saem issue and solved it?

Is this likely to be a software or harware issue 

Cheers

5 REPLIES 5
CarlH Moderator
Moderator

Hi @Murfiesmurf. Which model phone are you using? Are your pictures saved to the internal storage or an SD card? 

First Poster

Apologies its the S9

First Poster

I am assuming its on the internal storage

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First Poster

No help then? lol 

Voyager

Hey @Murfiesmurf

 

Are you still experiencing this issue? If so, have you tried a Soft Reset? To do this hold the Power button and the Volume-down button for a few seconds until your phone restarts. Let us know how you get on! 

 

I'd also recommend trying Safe Mode to rule out any issues caused by third party apps, have a look here for steps!

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