Support

Open search

Not receiving updates on my galaxy s9

First Poster

Hello guys , I do need some help to fix my phone update  issue. 3 months ago I bought my phone at some local online shop ( 3 months of warranty included )  Not a long time ago I realised that my last phone update dates September  2018 (when I tried to update my smartphone it was said that the latest update was already installed ) .I contacted Samsung Ukraine and they told me that my phone is not officially certified in Ukraine and they couldn't help me with this problem. A few days later I found out that my firmware csc region is Germany. I instantly contacted Samsung Germany office. They told me that I need to contact Samsung Ukraine to solve my problem and it's not their policy to help me... I understand that i bought a retail uncertified  version of my phone,  but still i want to understand how to deal with such a problem.  

Screenshot_20190413-230912.jpg

 

Screenshot_20190413-231013_Software update.jpg

 

Any suggestions ? 

3 REPLIES 3
Pathfinder

Well at present you'll be on the oreo operating system, check out pie aka Android 9 online and see if you really want it. 

 

If you do I'd contact samsung through the members app explaining everything and see if they can help. 

 

If not then you'll need to look up about how to flash the firmware yourself. Could check out wether you can install the Ukraine version too. 

 

I'd Google it but also look at the xda developers site. 

 

AndrewL Moderator
Moderator
@mykola: If you're outside the phone's region of origin then this can affect your ability to update the software due to compatibility issues. What I'd suggest is checking out Smart Switch on your home computer: https://www.samsung.com/us/support/owners/app/smart-switch
Once installed, connect your S9 to your computer via USB cable and look for an update prompt on the Smart Switch home page, next to your device details. If you can't see a prompt then regretfully an update is not available for your device in your region.
First Poster

@AndrewL wrote:
@mykola: If you're outside the phone's region of origin then this can affect your ability to update the software due to compatibility issues. What I'd suggest is checking out Smart Switch on your home computer: https://www.samsung.com/us/support/owners/app/smart-switch
Once installed, connect your S9 to your computer via USB cable and look for an update prompt on the Smart Switch home page, next to your device details. If you can't see a prompt then regretfully an update is not available for your device in your region.


The thing is that pie is a thing in my country since January XD. I think I need to contact shop where I bought my smart and ask them for a refund...

Top Liked Authors