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MyZone and S9 not communicating

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I recently purchased a MyZone belt to help improve my workout

 

The belt talks to the MyZone app, via bluetooth, not as a dedicated bluetooth device like a speaker

I know the belt is working, as I can see the readout on the treadmill and on other workout machines

But, it doesnt show on my phone - that just keeps saying 'searching for belt' - every now and again, it will work, briefly

 

I have cleared the Bluetooth cache

Turned bluetooth off and on

Turned the phone off and on

Uninstalled the app - reinstalled

Tried manually connecting the bluetooth device 

 

Any ideas? 

I also have a pet tracker that has similar issues

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