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My S9+ is bordering on unusable after this Android 10 update

(Topic created on: 05-02-2020 05:57 AM)
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E_Y_S9_Plus
Student
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This is absolutely terrible from Samsung 

The following is a list of errors i've got:

  • Can't take screenshots or screen videos - says can't take screen shot/video due to security policy on any app I try
  • Apps such as Duolingo have slowed down terribly and it feels like I've got an 8 year old phone, not 2 year old
  • Some apps don't open at all and just shut down this instant I click on them 
  • Microsoft Authenticator keeps crashing, even when i've only got another Microsoft program open such as Excel. I get error warnings ever 3 seconds and they only stop coming when I close that Microsoft app
  • I can't send chat messages and when I try to go onto chat messages settings in the messages app, my phone is reduced to such a state of uselessness that the only thing I can do is open the notifications panel - I can't open any other apps or even swipe through the list of apps
  • The selfie camera only takes 5.2MP photos despite being able to take 8MP which results in extremely grainy and poor quality selfies
  • I can't use landscape mode. When I try to flip the screen goes black and then turns on at the lock screen. This is very annoying because it means i can't watch videos in fullscreen
  • I can't sign into Onedrive on the Files app. I tap the option and it says signing in, then goes black and I get taken back to the home screen. If I try again I get a particularly useless message telling me that the Files app keeps stopping
  • There is no option to change my status message in contacts, so I will be stuck with the same one for the rest of my life which is totally irrelevant to any pictures I might upload. Also, updates in contacts seems to have disappeared

What can I do about all this?

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4 REPLIES 4
adann
Explorer
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I have noticed the front camera is really poor now. Get better results through Snapchat than the official camera app.

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Enjay
Voyager
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I would try a factory reset myself, I think things get mixed up with leftover bits of software or something. 

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Enjay
Voyager
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Ps be sure to back up anything you want to keep as a factory reset makes the phone like it comes from a shop with nothing. 

I export my contacts etc too

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Je655
Helping Hand
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1.  Backup your phone and Try Factory resetting it. 

2. Use odin to install stock firmware on your Galaxy S9. 

3. If both options dont fix your issue most likely its a hardware issue 

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