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Message notification and alarm not always audible

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First Poster

Afternoon all,

 

I am having an issue with my Samsung S9+ occasionally not audible when receiving txt and whats app messages. This can happen during a conversation when the app is open (which is a feature I can understand) but also when the phone has not been in use.

 

This morning my alarm woke me but only because I could hear it vibrating, no sound was audible. I've just set the alarm and it both vibrates and plays sound and I've changed no settings.

 

Anyone had anything similar

 

Many thanks

5 REPLIES
ChrisM Moderator
Moderator

Hi @Simon371. Are you still having this issue? Let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts.

First Poster

Thanks, I will do that and let you know how it goes.

 

 

ChrisM Moderator
Moderator

Please do, @Simon371.

First Poster

Hi Chris,

 

I had this response from samsung, thought it might be of interest if any else has a similar issue.

Will see how things go.

 

a)  Test the speaker.

 

1. From the phone dialler, enter *#0283#.
2. Select Start : SPK_2ndMic.

 

Say a few words as if you were on a call. If you hear your own voice on loudspeaker, it's working correctly.
Can you hear your voice?

 

b)  Make that your 'Notification' sound is turned up.

 

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Sound and vibration.
4. Select Volume.

 

Is the 'Notification' sound is turned up?

 

c)  Is 'Do not disturb' enabled on your device?

 

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Sounds and vibration.
4. Select Do not disturb.

 

d)  Check if notifications are turned on for the 'Messages' app.

 

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select the application.
5. Select Notifications.

 

Check also if notifications from Whats'app or alarms from this menu.

 

e)  Change the notification sound to a different tone.

 

.        From the home screen swipe either up or down to access apps.
2.        Tap Messages.
3.        Tap the menu icon.
4.        Tap Settings.
5.        Tap Notifications.
6.        Tap the notification category you'd like to change the sound for. For this example, tap General notifications.
7.        Tap Sound.
8.        Select your desired notification sound, then tap the back icon to return.

 

f)  Reset your app preferences.

 

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select Menu.
5. Select Reset app preferences.
6. Select Reset.

 

Turn your device off for a few seconds, and then turn it back on again

ChrisM Moderator
Moderator

Great! Thanks for the feedback, @Simon371. Let us know if this solves your issue.

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