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IMEI not valid

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Good evening. I've just bought a Samsung S9 and I want to use the offer of the Blue Days where I can get an €150 refund. The problem is that when I try to insert the IMEI code, it says that it is NOT VALID. Why is that? I digited the 15number code that I found  both on the back of the phone and on the box: 35************1

1 REPLY
Superuser I
Superuser I

If you open your phone app and dial in *#06# do you see the same imei number displayed @Pietro52 

 

If so then clear the cache and cookies of your browser and please try again on the page to submit your phones imei.

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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