Click posts then visitor posts and read the responses from Samsung. Most are "we are sorry you feel this way" or "hopefully you'll get used to it soon" absolutely appalling considering the overwhelmingly negative feedback! Post on their wall or send message directly.
So basically, they're saying get used to it, because they just don't care about all the negative feedback, and they're not going to bother doing to do anything about it!
What kind of customer service is that?!
I wonder how many customers this will lose them in the long run, I can't see many getting another Samsung after this!
#dowhatyoucant @Samsung #Samsung seems like an appropriate hash tag.....as there is now a lot I cant do with my S9 after the upgrade. So far no responses besides "you will get used to it". Huh! I will not be ugrading to the S10 and where possible will not be recommending Samsung to anyone I know as your after purchase customer service is non-existent.
a rant i posted to my facebook page..... I am so over this but I am stuck to my S9 for another year and 4 months!!!
Oh yes, and battery life is now useless....my S9 has become a gloried landline as I have to keep plugging it in to charge!
And... I'm back on my carriers Oreo through the use of Odin with a warranty that's still intact (Warranty Void: 0 (0x0000). I have also gone ahead and disabled update notifications with a package disabler. I should not have to do these things. This was such a great phone and UX/UI on Oreo...
Good job Samsung, I'm very disappointed that you're now just another company that I have to be weary of when it comes to updates. Especially when I see things from the moderators with their damage control saying that the warranty will be invalid and future updates will not be compatible - this is incorrect.
As far as Im concerned Samsung is just a garbage product now. I was going to preorder the S10 by Samsung but after this newest update that ruined my $700 phone I'm over it this is absolute garbage. Are you listening to your customers?#Samsung #garbage #samsungsgarbage #iphonesbetter