Help with storage issues

Penguin343 · ‎08-03-2020

Can someone please help me understand what is causing this storage issue? Do you think it's an app or something?

Samsung Galaxy S9+, up to date software

BandOfBrothers · ‎09-03-2020

You have a lot of installation files from my first look. Can you delete them and anything else via your myfiles section ?

If this was my phone and nothing in the device care section highlighted what was showing as storage that I could delete then I'd perform a soft reboot byturning the phone Off And On and if that didn't work then...

1. Turn the phone off and then from a set series of button presses go into the phones system files and clear the cache. No info is lost this way.

If no help....

2. Back up and remove any relevant Sd card and factory reset as a last resort.

If no help.....

3. Use a Samsung Experience Store / Samsung Service Centre.

Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "