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Help! Data not working well

New Member

When my s9+ is not on Wi-Fi all my app that use internet doesn t work well. ( gmail, WhatsApp, Viber...) I need to refresh by hand all app and then I receive all the messages or email. Why is that? I changed my SIM card. That is not a problem. Please help 

3 REPLIES 3
AndrewL Moderator
Moderator
@Dubrovnik88: When you enable Mobile Data (swipe from the top of the screen to the bottom > Mobile Data) are you getting a 4G signal? Have you spoken with your retailer to discuss any restrictions to the service in your area?
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New Member
I have 4g+ signal. There is no problem with signal. It only happens on my phone. My son is on the same company and his phone works normally.
AntS Moderator
Moderator

@Dubrovnik88 : Do you have Data Saver mode enabled?


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