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Google voice assistant not working on lock screen

First Poster

Hello Friends,

 

It seems Samsung always finds a way for us to be in touch with each other. Essence of COMMUNITY, may be ..

 

My Google Voice Assistant had always been giving troubles on lock screen for some time despite the phone being new, in that, on lock screen, for the most part, I would get the message "Can't reach Google at the moment".

 

But, today, it would just fail to show up in the first place. I would feel the buzz when i say 'OK Google' or 'Hey Google' but nothing happens thereafter. However, when unlocked, it works just fine.

 

Any help would be appreciated.

 

Thanks :-)

5 REPLIES 5
CarlH Moderator
Moderator

Hi @Sid2018. What model phone do you have and what Android version are you running? 

DannyT Moderator
Moderator
Hi there, @Sid2018.

How did you get on here? Do you still require any help with this one?

MCU.jpg


 Welcome to the Community! :smileyhappy:

Observer

I'm also having the same issue with s9, No answers are helpful but Bixby is working fine. Samsung seems to make Bixby use widely for its devices.

Pathfinder

Go to

Settings  ||  LockScreen and Security  ||  Smart Lock  ||  Voice Match

 

And set it up to your preference

New Member

@Reginard wrote:

Go to

Settings  ||  LockScreen and Security  ||  Smart Lock  ||  Voice Match

 

And set it up to your preference


That doesn't fix the issue  I've had this issue since May. The only fix is to remove all Google updates and block autoauto updates. Everytime I updated Google services I lose OK Google in the lockscreen. Very irritating.

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