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Galaxy s9+ screen sharing issue

(Topic created on: 19-11-2019 01:44 PM)
371 Views
Nomad33
Apprentice

‎12-11-2019 10:00 AM

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Galaxy s9+ screenshare/mirroring to TV no longer works, now black screen.

Has been working fine for many months now stopped working. Screen goes black on samsung TV. Apps like YouTube will mirror/cast to tv ok.

Was there an update that has broken this?

My TV model is: QE65Q6FNA

 

10 REPLIES 10
TessM
Mastermind

‎19-11-2019 01:44 PM

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In response to Nomad33

I have just been trying to find if this was caused by any third-party app as Safe Mode disabled them. At this stage, I would suggest sending an Error Report attaching the phone logs when that happens to our developers using Samsung Members. You can find this app from Menu> Samsung Members. If this app is not there, download it from the Galaxy Store. Once done, launch it and go to: More (3 dots) > Contact us > Error Reports > Input Symptoms > SEND.