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Galaxy s9 - Can't update to android 9.0 / Pie stillll

First Poster

We are in July/August 2019 right? My Galaxy s9 which is a flagship device is still on Oreo. When checking for updates manually it says this is the latest version. What the?!!!
BTW I bought it from the internet, not from a network operator. Using "Phone Info" app it says it is a device from the ones sold directly by Samsung, and is a UK device. It's model number is sm-g960F/DS, which is the European dual-sim version.

What Samsung? What kind of support is this ???
BTW the battery life is abysml too. I'm thinking of selling it and replacing it with a Huawei P20 which has a stunning battery life (~3 days on a single charge, used by a friend of mine).
Can anyone help me with this update issue maybe I won't need to replace this overpriced piece I've bought please ?

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CarlH Moderator
Moderator

Hi @S9_disappoints. If you haven't received the One UI update yet (and have access to a computer), try and install using Smart Switch which can be downloaded here. Once your phone is connected via USB, if the update is available, it will be installed. Let me know how you get on. 

First Poster

Ok Carl. Thank you for your help.
I will try to do it now and I'll update you

CarlH Moderator
Moderator

No problem. 

First Poster

@CarlH, no, it doesn't fix the problem ... SmartSwitch sayes the software is up to date.fff.png

CarlH Moderator
Moderator

Thanks for checking, @S9_disappoints. It might be best if you pop in to a Service Centre to see if an engineer can install the update. This link will direct you to the closest in your area. 

First Poster

@CarlH, I will try this or more probably I will try to sell the phone and buy some other brand because so far my experience has been so bad regarding the software and the battery.
Android Pie has been out more then a year and a half ago and this is a Samsung flagship device. Not being able to update it officially is very bad support from Samsung.

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