30-01-2019 04:55 PM
I have a problem when I listen to my favorite station after 2-3 minutes makes a holiday on the sound. When I light up the screen, it comes back for a while but then it does it again....
22-03-2019 08:02 AM
another XE user in Turkey with the same problem since AP9 update 1 Feb 2019 security patch 17 March...
Since then life in car sucks!!!
Definitely not the car but the phone lost its compatibility with the update... there should be a backward compatibility support but samsung has to take care -hopefully-
22-03-2019 08:20 AM
67 DS had full software update yesterday. Phone still APPALLING...was also the same in the brand new DS they lent me for the day. A Samsumg problem as fine before A9pie. Samsung suck.....
22-03-2019 08:45 AM
22-03-2019 01:07 PM
Response just now from Samsung UK twitter account ... "Hi there, thanks for reaching out! This isn't an issue that we are aware of."
22-03-2019 01:10 PM
That's brilliant. They're not aware of the issue... Still waiting for confirmation in writing that its not annissue with the phone or software
22-03-2019 01:35 PM
22-03-2019 01:51 PM
I have the same problem; constantly disconnecting and reconnecting to my cars bluetooth - rendering it completely useless. I've tried a whole number of things, including developer settings and then a factory reset - no joy.
I have found, that turning off Calls in the bluetooth connection and just connecting Audio keeps a stable connection, but with an audio blib every couple of minutes.
😞
22-03-2019 01:59 PM - last edited 22-03-2019 03:05 PM
Hi all.
We've let our developers know about this one. They've got back to us today, and advised that as there’s a range of Bluetooth issues/symptoms going on, they want to more closely examine each one individually so they can produce a fix for you as quickly as possible.
The more info they've got from folks experiencing any of the issues the better for that. So if you’ve not done so already, can you guys send error reports with log files via the Samsung Members app as soon as the issue occurs for you?
(How to send an error report with log files: Samsung Members app > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.)
22-03-2019 02:27 PM
At last, an acknowledgement that there's an issue! Thank you!
Am just about to send a log through now (it's been collecting for the last 10 minutes).
22-03-2019 02:45 PM