you ain't gonna believe this, it's sorted! go to:
setting-general management-reset then reset network settings.
Customer services explained that this is a known issue which isn't resolved through a factory reset.
Good luck its worked on my 9+ :-)
Spoken to customer service and they are going to look into it in more detail. I mentioed other people on the Samsung community are having the same issue with certain cars and bluetooth so he is relaying that to the repair team. Will update once they've looked into it and called back
Having the Same issue with my s9 after software updated. Disconnecting from my 2015 Discovery sport and reconnecting every few seconds. Called Samsung and had it sent to the service centre. Got it back today and not only is the problem not resolved they also sent it back with a crack on the back case. Calling again in the morning
Have you got the incontrol car system same as the jaguar one?
I suspect the system or more likely the software used for the BT is the same for the discovery sport 2015 onwards. I have tried several mobiles S7, A5, Iphone with my discovery sport and they all work fine so its not the car. My S9 that was working is now unable to keep a continuous connection following the recent software update. I'm hoping its a simple software patch and everyone can have this annoying issue resolved quickly. I often have work calls whist driving so need this resolving
Would totally agree with that summary..I must lose 5 hrs a week in terms of utilising my mobile office lol.
Problem is Samsung saying they have created an issue that they have the appetite to resolve...not something giving me a warm feeling at the mo but live in hope...in the meantime get a £15 BT kit to interface my £1k phone to my £40k car....now that's soooooo wrong Samsung...
Absolutely agree with you there... the fact that customer support are so inconsistent also is a pain. They need to focus on the issue otherwise they lose the customers to apple by the time note 10 comes out