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Fingerprint sensor doesn't work

First Poster

Hi everyone,

 

I have a problem with my Samsung S9+.

Since yesterday my fingerprint sensor stop working.

 

I already tried to reboot it via recovery mode and reseting the cache of this application. No success :/

 

Does anyone know if ther're known problems with this defect? What could I do to fix it by myself?

 

Thanks for your help in advance

 

Regards,

Raphael

 

1 REPLY 1
Explorer

Hi, 

Have checked in settings biometrics and security. If you select fingerprints a screen will open with an option to test the fingerprints you have added. It's also a good way to verify that the fingerprint sensor is working. Also you can check your biometric preferences and make sure that it's set to fingerprints.

CLF1 

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