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Can't switch from Wifi to Mobile data automatically

Explorer

Seems like it's a global issue...and it;s not dependet from the carier.

Do you see these options in your meny?

https://www.samsung.com/us/support/answer/ANS00079030/

because i dont...

There should be a patch for this because it's really anoying.

First Poster

Yes, I do. Currently WiFi calling is enabled with "Mobile network preferred" option. I can try disabling it and testing if it solves the problem. (You have to give me a day to wait it out though)

Explorer

Trust me it'wont solve your issue. It's a global issue.But it wont hurt you to try...please give a response so this issue can be solved.

 

 

P.S i did not have thiss issue until i installed the latest updates...

First Poster

OK I'll write to you tomorrow

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Apprentice
Having the same issue since the latest update. I've reset the network settings without any luck but haven't reset the phone yet. Really frustrating from Samsung!
Explorer

Hi there @xxmicrocutsxx 

 

I dont know why that update messed things up.So you are saying that you have this problem since you installed the latest update?i guess last update 1 June 2018?

This is deffinetley a samsung problem,because

-it has nothing to do with the mobile carrier no matter if the card is from T-mobile,O2,Virgin....

-Samsung Galaxy S9+ single sime and duo sim have the same problem.

-All problems happen when you install the updates for voWifi and voLTE

-Happens only on SM-G965F models maybe?

 

I suggest you report this problem to samsung,(i have reported and others too so they can make a patch/fix for this issue)

And please keep me updated if you have any response from samsung support for this issue.

Explorer

I have also SM-G965F /DS(dual sim) and i think only this serie of the phone has this problem...

Explorer

@xxmicrocutsxx

Can you chek if your phone is SM-G965F model?

Apprentice
Hi, thanks for the reply. My phone is the S9 single SIM model SM-G960F. The previous voLTE update worked ok on this model. It was only on the latest update that I left my house after being connected to my home WiFi for a maximum of 15 minutes and found my phone was completely offline. Pretty useless as a phone if I have to remember to reset the data connection all the time.
I made a fault report but I will try to connect with customer services later today too.
Explorer

@xxmicrocutsxx @Nacora @ChrisM

I reported this maybe 10 times,but i think that they are not aware that this problem persists.So the more people report this issue maybe they will make a patch for this...

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