19-02-2019 02:27 PM - last edited 19-02-2019 02:28 PM
Ok, since the pie update I have had nothing but bugs galore!
It truly is not a very thought out software update or the app developers are too far behind!!
Anyway, I have an issue which is bugging the hell out of me now. Prior to update, I had one finger print scanned on my device, this was used for logging into banking apps alongside various other apps.
Since update I now get met with an error message which tells me that "fingerprints have changed" and that I must confirm if I am the only user of the phone with fingerprints stored. Hmmm ok, well I am the only user and yes just my fingerprint, nothing has changed except for this bloody update.
So I thought I'll just uninstall ALL my banking apps and re-install them again alongside removing my fingerprint and redoing the set up again. This "seemed" to work all was good for about 4 days and it has started all over again!!!!
A little help as to why it's doing what it is doing would be helpful please, my other fingerprint log in apps work fine with no error messages......
19-02-2019 03:28 PM
19-02-2019 03:47 PM
So it's the Halifax and Natwest app that are playing up.
My bank of Scotland one works fine.
I've already changed my finger print to se if that would resolve but like I mentioned it started playing up again 4 days later.
Just odd how it's only just started since the update. I have had numerous other things change/play up and I can no longer connect with stuff i had before, little frustrating
19-02-2019 04:52 PM
15-03-2019 11:51 AM
Did you ever resolve issue with fingerprint. Both Bank of America and Wells Fargo apps have been doing the same since update. HELP if you can.
Carl
28-03-2019 11:53 AM
I have the same issue with my Amex, Natwest and nationwide app. If i leave it, it resolves after a few hours.
I have also tried changing fingerprints etc
12-04-2019 09:40 AM - last edited 12-04-2019 09:41 AM
I have the same issue with First Direct and Ringo (Parking App) and Tesco Pay. Mine is a Note 9 though, so likely software problems. How do we reach Samsung?
It really needs to be sorted, I miss my iPhone.
10-06-2019 07:13 AM
I have the same problem. Happens with Bank of America app every 4th or 5th time I log in. Started happening on my Citi Visa banking app too. This is annoying.
21-10-2019 01:44 PM
Since this recent update my Nationwide banking app is not working, the fingerprint doesn't work & I've deletedd & changed fingerprints, uninstalled & reinstalled app numerous times, even tried to log in not using fingerprint & done a soft reset & nothing is working.
I have recently moved to Samsung from years of iPhone because I got fed up of updates messing phone up & now Samsung is as bad, in fact this is the worst thing that's happened in all the years! I need to be able to use my online banking can you please sort this issue out asap as looking through this thread from the last time it happened there was never an actual solve I can see. Very annoyed as starting to regret changing from Apple! Date 21 Oct 2019
24-10-2019 05:40 AM
Logging into my HSBC app works as it should using the fingerprint scanner on my N10+ 5G
However I've had an email from HSBC advising due to the recent fingerprint scanner vulnerability on the S10 and N10 phones they have advised to not use a fingerprint right now i.e disable it myself in my app settings and they are sending out an app update to temporarily remove the option to access their app via a fingerprint until Samsung send out a patch and they've tested it themselves.
I'm in the UK.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
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