Support

Open search

Apps Won't Update. App Installation is temperamental

Highlighted
First Poster

I've had my S9 for about a year, and it has started to have real trouble installing and updating apps from Play Store. It either sticks on pending, or more usual it gets to 99% then just stops and does nothing.


I've factory reset my phone multiple times, and even the Samsung shop did a flash reset, but after about a day it did the same thing without installing many apps.


Apps usually do install randomly after a day or so of waiting, but updating never seems to work. I've used multiple different wifi's and tried downloading on mobile data and the same thing happens.


Downloading podcasts etc seems to be fine, and I'm lost as to what to try. Is it the phone, or could my google account be broken somehow?

I've even tried debugging in Android Studio but there are so many logs it's impossible to work out what I'm looking for.

1 REPLY 1

@rj_whitehouse wrote:

I've had my S9 for about a year, and it has started to have real trouble installing and updating apps from Play Store. It either sticks on pending, or more usual it gets to 99% then just stops and does nothing.


I've factory reset my phone multiple times, and even the Samsung shop did a flash reset, but after about a day it did the same thing without installing many apps.


Apps usually do install randomly after a day or so of waiting, but updating never seems to work. I've used multiple different wifi's and tried downloading on mobile data and the same thing happens.


Downloading podcasts etc seems to be fine, and I'm lost as to what to try. Is it the phone, or could my google account be broken somehow?

I've even tried debugging in Android Studio but there are so many logs it's impossible to work out what I'm looking for.


If multiple factory resets and flashes won't help then either the device hardware is broken or a third party app creates havoc. Start into the safe mode, can you install better then ?

https://www.samsung.com/au/support/mobile-devices/how-to-start-your-device-in-safe-mode/

 

 

Top Liked Authors