Samsung support have never been acurate, in my experience they either fob you off with lies, or have no idea what they're talking about, I think they were the ones who started the rumour about the 20th too
Wouldn't bother talking to them tbh
I'm on pie too through the zip lol, we're the impatient ones!!
must be a pie exclusive update!
YAY! a reward for being impatient! lol