S20 Upgrade Lounge Issues

[Michaelolah]

Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?

[steve0]

---

@yamyam67 wrote:

Thought I'd try again to see if they have fixed the Klarna issue and not advised all upgrade members....but it's still not working, dont know why I'm surprised...it really is the poorest service I've ever experienced. I wint try again I'll see what Apple have with the iPhone 12. You know that you wont have to deal with this bulls**t with them

---

 what did you use -- PC ,phone  - chrome browseror edge

also being interested to know at what stage did fail-- for example after you signed the agreement etc

[yamyam67]

I got the email from Samsung as well, Samsung theres a big difference between being interested and being shafted by yourselves and your buddies at Klarna.....utter utter rubbish

[yamyam67]

I used Edge and didn't even get to signing an agreement got declined again...ive never got to the agreement stage....at the moment I just want them to take my phone and we can call it even and I can leave the upgrade programme

[gazlad9]

Just had same email if I was still interested doesn't matter if I am can't do anything about it.😡

[Kjt57]

Don't believe Samsung, I sent them a message on messenger asking if the website was now working, there reply Don't know what you mean, can you give us some information of the problems you have had!!!
I have several times

[Kjt57]

Is anyone going to contact Martin Lewis? I'm not on Twitter

[SachikoT]

If you're having issues with the 'Sign the Agreement' please share: 

• Device:
• Browser:
• Version:

We can see this is being used and really want to help. We're trying to learn from you to get the information to the right people. 

^SachikoT

[Heisenberi]

@yamyam67 which error message did you get when you got declined?

[gazlad9]

I got try a different payment method

[yamyam67]

I got the declined screen after it confirms my bank details and pre contract information