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S20 Upgrade Lounge Issues

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Explorer

@SachikoT wrote:

@H0v1s wrote:

Has anyone else been in contact with #BBCClick, if not get on the case they are very interested and post a link to this forum.

Samsung are out of contract so i believe we are within our rights to return our S10's and ask them to cancel DD and cancel the contract due to Samsung Klarna being out of contract.

You should not be out of pocket due to an upgrade, multiple credit searches will cost you more and potentially get credit resual or even worse effect future mortgage applications.

So Monday morning if we all contact Samsung to cancel our agreement and send them back their S10's and we can all get on with our lives with an Iphone or Huaweu


Response from Klarna

Klarna will be resolving the issue regarding multiple credit searches following investigations with Transunion on Monday, once resolved we will remove all the incorrect searches

 

^SachikoT


If you could sort this issue out that would be fantastic and all here would be truly greatly, I and many others are stuck where we want the phone, applied  for the phone and got accepted and DD setup I actually did click to sign the agreement that wasn't my issue the website just seemed to hang after. Double deposits on hold and DD setup with email confirmation.

We don't want or need to have more credit checks like i say i have re-mortgage soon and the better your credit rating the better the rate so will NOT try to go through the process again.

If you could get Samsung / Klarna to contact us with a resolution to our issues or PM us with an update would be great.

Thanks for your effort at least you are trying on Samsungs behalf to sort this mess out.

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Explorer

Thank you. At least you are trying to help and being very responsive @SachikoT 

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Community Manager

@Rosieg , @H0v1s  and everyone on the thread. I know @CarlH  has dropped you all a PM now so that your cases can be picked up, we'll be pushing this from the Community and get you back on track. With what you share, and if you want us to, we will share a summary of your experience with Klarna and work out what your next steps are to get this fixed. 

 

I am signing off for a bit now. But will be back tomorrow and talking with Samsung Shop and Klarna (armed with your cases discussed with our mods - if you've replied! *nudge*). We'll be monitoring this  for you until its fixed!

 

If anyone needs some help, give us a shout on here. 

 

^SachikoT

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Apprentice

Exactly what I expect constant *****. I ain't received no message at all. Bravo Samsung. 

Explorer

@SachikoT wrote:

@Rosieg , @H0v1s  and everyone on the thread. I know @CarlH  has dropped you all a PM now so that your cases can be picked up, we'll be pushing this from the Community and get you back on track. With what you share, and if you want us to, we will share a summary of your experience with Klarna and work out what your next steps are to get this fixed. 

 

I am signing off for a bit now. But will be back tomorrow and talking with Samsung Shop and Klarna (armed with your cases discussed with our mods - if you've replied! *nudge*). We'll be monitoring this  for you until its fixed!

 

If anyone needs some help, give us a shout on here. 

 

^SachikoT


May I thank you for your effort in trying to sort out this mess that Samsung has created.

 

Have a good evening.

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Explorer

@grilo67 wrote:


May I thank you for your effort in trying to sort out this mess that Samsung has created.

 

Have a good evening.


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Navigator

Yeah, thanks for your updates, but I have had no PM from anybody.

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Explorer

@Omega37 wrote:

Exactly what I expect constant *****. I ain't received no message at all. Bravo Samsung. 


I got my PM, You've highlighted this now so just wait

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Explorer

Hi All

 

Im in the exact same boat. 4x applications using (edge/EE/Chrome/Firefox) and 4x deposits taken along with 4x hard searches, though like the majority I was unable to sign the agreement. Spoke to Samsung, they blamed Klarna and said wait, spoke to Klarna and they swiftly returned the deposist though could offer not more help apart from saying they will email me, the email arrived just saying they have issues and was no help at all.

 

Stuck in limbo now really with no help coming from either side. I am not willing to apply again.

 

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