12-02-2020 08:36 AM - last edited 12-02-2020 12:03 PM by AntS ) in
Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?
15-02-2020 07:50 PM
@gazlad9 and @pluke1973, Thanks for letting us know.
I've flagged this and what our Community solutions are.
^SachikoT
15-02-2020 07:55 PM
15-02-2020 08:00 PM
15-02-2020 08:04 PM
Iphone X using Safari is apparently the best
15-02-2020 08:06 PM
I've been having the same issue since Wednesday.
I went thru the upgrade process and it failed however I got the DD from klarna and payment taken. Samsung live chat kept telling me to wait for a message at the end of the day every day I went on it. On Friday I got an email from Samsung saying it's time to upgrade so I thought I'd try it again however when I enter my number it just comes up we are experiencing technical difficulties please try later. It's been doing that for 2 days.
I'm working alot so I don't have time to sit on the phone with support for hours trying to resolve. Not very impressed by a supposed to be easy transition and now I'm left in limbo. Only time I can call will be wednesday now.
15-02-2020 08:07 PM
15-02-2020 08:07 PM
@H0v1s wrote:Iphone X using Safari is apparently the best
Have you tried it this way and been successful, im looking for confirmed results.
15-02-2020 08:20 PM
15-02-2020 08:27 PM
15-02-2020 08:40 PM
Hi yeh I've tried twice 2x10% deposits have been taken, one has been refunded tonight Sat Klarna have sent email saying try Chrome browser, I did it also failed so now they have 2x 10% deposits no contract it will be refunded. All I want is the phone, worthwhile remembering if they do a hard search in credit files for each application? If so they need to remove them it's their fault along with Samsung.