08-03-2019 03:07 PM
Hi hopefully someone can help just received my s10 today I can see a returns label in the box for dpd is this what I use to send my old s9+ back i am part of the upgrade program
13-03-2019 08:57 PM
Sent mine back Monday and they received it Tuesday but I haven't received an email yet.
13-03-2019 09:00 PM
Thanks guys much appreciated I will call them tomorrow Lisa I assume you haven't recieved a pack yet either?
Tbh I have more chance of winning the Euromillions than getting Samsung support on the other end of a phone
13-03-2019 09:03 PM
I have the number for MTR. Samsung Support told me to ring them - 0333 207 9676, and no haven't received any pack but was told not to worry as from tomorrow their T&C's say 14 days to return.
13-03-2019 09:09 PM
Thank you that's great, I will call them tomorrow
Thanks for the advice much appreciated
14-03-2019 04:47 PM
14-03-2019 05:40 PM
14-03-2019 09:41 PM
@lisafox16 wrote:Phoned MTR today. Due to the demand for the new phones they have changed the T&C's to 14 days for return of phones and that return bags are being sent out at present. Didn't know you had to pay postage though! Will take photos before I send it off now though.
I got free postage 24 hour tracked special delivery.
14-03-2019 10:09 PM
There were 2 labels , that one is only insured up to around £150 (I think ) the other was up to £500
and you had to pay for it.
14-03-2019 10:21 PM
14-03-2019 10:52 PM
Still havnt received my return pack, emailed them and they confirmed return time increased to 14 days.