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Samsung Wireless Charger Duo EP-N6100

First Poster

I got my Galaxy S10 yesterday with wireless duo charger. But its not charging the phone. In Mobile I dont see any option to enable wireless charging as mentioned in some articles. What should be the cause and resolution to make it work.

6 REPLIES 6
Superuser I
Superuser I

Wireless charging is every time on.

The only thing you can turn on or off, is fast wireless charging.

 

greetings

samsung_test

https://www.samsung.com/de/support/
First Poster

Agree to ur point but I am my phone is not getting chagred from wireless duopad. Mobile and wireless charger both are new that I received yesterday only. Don't know what to do next :(

Superuser I
Superuser I

Any other mobile phones or something to test the wireless charger or another wireless charger?

samsung_test

https://www.samsung.com/de/support/
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Black Belt 
Hey, @ssardana
Could you check please if it is a original Samsung charger or a clone ? And if it is original then you have to use the charger which is coming out of its Box to reach the maximum speed.

LG, Enes I
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First Poster
Hey Eisik,

Its the original Samsung charger and its working now. I kept the charger switched on for 1.5 hrs and then tried charging the mobile with it and it worked
Superuser I
Superuser I

Nice to hear that

samsung_test

https://www.samsung.com/de/support/
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