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My order.

First Poster

I have pre ordered the Samsung 10 plus but it's showing on my account I have no orders any ideas guys??

8 REPLIES 8
Superuser I
Superuser I
I would wait until tomorrow morning and check again, just in case (Sometimes systems take a bit of time to refresh).

Did you recieve an e-mail of the confirmation?
First Poster
Yeah, I got email confirmation, I just can seem to find anywhere where it shows my orders... also how do I claim the ear pods??
Superuser I
Superuser I
I would give it some time. The order is at least placed correctly

You can claim it starting 08-03-2019 though the Samsung members app, don't wait too long because there is an end date

Source:
https://www.samsung.com/uk/galaxys-preorder/
First Poster

How do I get to my account just for reference? I'm on the Samsung main site where I preoreder the phone but can see anything 

 

Superuser I
Superuser I
It should appear here:
https://shop.samsung.com/uk/my-account/orders

If it isn't there by tomorrow morning it might be a good idea for a moderator to review it (Currently the order system is quite busy for obvious reasons ).
Explorer
Go to https://shop.samsung.com/uk/track-order/
and select Track Order with your order number and it should come up
Highlighted
Apprentice

Don’t log into your account before you select the track order.

then enter your tracking number etc.

worked for me!

Apprentice

Log out of your account and then click track order as a guest rather than member/log in. its stupid but it works that way, just took me half hour to work that out myself lol

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